Frequent questions

How to create an account ?

To become a Lafitte member and open a client account you have to :

1 – Click on “log in” on the right top of the page

2 – On the page “New clients”, click on “Create an account” 

3 – Fill in the form and click on “Submit”

If you have some difficulties, please do not hesitate to contact us.

How to change my account data ?

1 – Click on “Login” at the top right of the page and enter your login details.

2 – Modify your personal information then click on “validate”

How to change my password ?

Click on “log in”, then on the link “Forgot password”. We will immediately send you another new password.

What should I do if I have lost or forgotten my password?

Click on “login”, then on the link “Forgotten password”. We will immediately send you an email with a new password.

How to consult the history of my orders ?

Click on “log in” on the right top of the page and enter your IDs. Consult the section “My Order History”.

How long does delivery take?

If we have the item in stock, the order is processed within 48 hours. If you order a specific item, the delay will exceed 1 week.

How to choose your size?

Lafitte has a size guide which is available here !

How to change my order ?

Once your order has been validated and paid, you can’t edit it computationally. However, if the delivery time exceeds 1 week, it is possible to call us in order to change something.

 

Where do you deliver ?

We mainly deliver in metropolitan France. If you come from another country, please contact us.

Can my billing address be different from my delivery address ?

Of course, it does. When making the payment, you can choose different addresses. Note that this option is only available for addresses which are in the same country.

Can I return an item ?

You can only return an item within 15 days if it has not been weared.

How to follow the news of Textile Lafitte ?

You can follow our news (new products, participation in trade fairs) by subscribing to our Facebook page or to our Instagram account.